Refund policy

📦 Return & Refund Policy 

1. Overview

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with the policy below.

2. Return Window

You may request a return within [30 days] of delivery.

  • After this period, returns may not be accepted unless required by law.

(Note: 14–30 days is common, though some brands offer longer windows)

3. Eligibility for Returns

To qualify for a return, items must:

  • Be unused, unworn, or in original condition
  • Include original packaging, tags, and accessories
  • Not be listed as non-returnable (see exclusions below)

4. Non-Returnable Items

The following items are typically not eligible for return:

  • Final sale or clearance items
  • Gift cards or digital products
  • Personalized or custom-made products
  • Perishable goods

(Exclusions are standard to protect resale feasibility)

5. How to Initiate a Return

To start a return:

  1. Contact us at [email/contact page] or visit [returns portal link]
  2. Provide your order number and reason for return
  3. Follow the instructions provided (including shipping the item back)

6. Return Shipping

  • Customer-paid returns: Customers are responsible for return shipping unless the item is defective or incorrect
  • Business-paid returns: We cover return shipping for damaged, defective, or incorrect items

(Clearly stating this reduces disputes)

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Processing time: 5–10 business days

(This timeline aligns with common expectations)

8. Exchanges

We offer exchanges for eligible items.

  • If you need a different size or replacement, contact us to arrange an exchange.

9. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within [7 days] of delivery
  • We will provide a replacement or full refund at no additional cost

10. Restocking Fees (Optional)

A restocking fee of [X% or $X] may apply to certain returns (if applicable).

  • This will be clearly communicated before return approval

11. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank or payment provider
  • Contact your credit card company
  • If still unresolved, contact us at [support email]

12. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.